Operating cadence

We bias toward visible evidence and written limitations. The flow below is typical; your statement of work may compress or expand steps.

1. Discovery transcript

   We capture the three questions that derail your QBR today — not generic maturity surveys.

2. Data handshake

   Warehouse snapshots or governed CSVs; we document freshness and refuse silent fills for missing weeks.

3. Co-design workshops

   Weights, tags, and ribbon language are edited live with CS and commercial pods in the room (or video).

4. Shadow week

   Tiles run beside your existing rituals so teams can compare language before any sponsor-facing switch.

5. Promotion checklist

   Naming checks, rollback notes, and training clips land in your wiki before we call the rollout complete.

6. Quarterly recalibration

   We revisit weights and ribbons; archived versions remain queryable for internal reviewers.

Talk through timing